Faq's
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What services do you offer?
We provide computer repairs and upgrades, cyber security solutions, data backup and recovery, network setup and support, virus/malware removal, and IT consultation and ongoing support for home users and small businesses.
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Do you offer onsite and remote support?
Yes. We can visit you onsite for hands‑on diagnostics and repairs, and we also provide secure remote support for quick fixes, configuration, and software issues where appropriate.
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How quickly can you respond?
For most issues, we aim for same‑day or next‑business‑day appointments. Remote support can often be scheduled even sooner. Urgent cases are prioritised wherever possible.
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How do you keep prices competitive?
We operate without a physical retail premise, which keeps overheads low. We pass those savings on to you with fair, transparent pricing—no hidden fees.
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What cyber security services do you provide?
From device hardening, antivirus/EDR setup, firewall and router configuration, phishing protection, and patch management to security health checks and best‑practice advice tailored to home users and small businesses.
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Can you recover lost data?
In many cases, yes. We offer data recovery for accidental deletion, failed updates, and some drive issues. We’ll assess the device first and advise on recovery options and likelihood of success—then help put a reliable backup strategy in place to prevent future loss.
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How do you protect my privacy and data?
We follow strict confidentiality practices. Access is granted only for the work you’ve requested, sensitive data is handled minimally and securely, and we never retain personal data longer than necessary. We’re happy to sign NDAs for business clients on request.